Before starting your journey, please get familiar with the Rights of Airline Passengers and with materials prepared by the Civil Aviation Authority. A comprehensive guide to passengers rights and the scope of air carrier's obligations can be found on the website of the Civil Aviation Authority.

An updated list of legal acts governing the Rights of Airline Passengers can be found on the website of the Civil Aviation Authority.

Complaints concerning breach of the provisions of Regulation No. 261/2004/EC by an air carrier can be submitted to the President of the Civil Aviation Authority only after exhausting the carrier's complaints procedure. The procedure of making complaints and the appropriate form can be found on the website of the Civil Aviation Authority. (form)