Passenger rights

Before you travel, you should familiarize yourself with the Airline Passenger Rights and the materials developed by the Civil Aviation Authority. A comprehensive study of passenger rights and the scope of the air carrier's obligations can be found on the Civil Aviation Authority's website.

An up-to-date list of legal acts governing Airline Passenger Rights can be found on the Civil Aviation Authority's website.

You can file a complaint about an air carrier's violation of Regulation 261/2004/EC only after exhausting the complaint procedure with the air carrier. The procedure for filing a complaint and the form can be found on the Civil Aviation Authority's website.